Terms & Conditions Questions Players Ask Most
Yes. Go to Account Settings, select Personal Information, and update your email or phone. You'll receive a confirmation message at your new address. For security, we may ask you to verify your identity if you're changing the primary contact method tied to withdrawals.
Our terms require deposits to come from an account registered in your name. If we detect a mismatch during verification, your deposit is held pending identity confirmation. Contact our support team with proof of ownership, or the funds will be returned to the original payment method within 5 working days.
Your account remains active as long as you agree to our current terms. If terms change, we'll notify you by email at least 14 days before the new version takes effect. You can accept the update in your settings or contact us if you have concerns about specific changes.
Account closure always follows a clear breach of our terms — such as use of fraudulent payment details, multiple failed verification attempts, or violation of game rules. We notify you in writing with the reason. You have 14 days to appeal or request a full explanation of the decision.
Verification confirms your identity matches your account details. We compare your QRIS, GoPay, OVO or DANA account holder name with your registered name. For withdrawals over certain amounts, we may ask for a photo ID or bank statement. This step typically completes within 24 hours.
Account deletion is permanent. Before deletion, you can request a copy of all your transaction history and personal data. Once deleted, your account cannot be recovered, but we retain anonymised records for seven years for regulatory and dispute-resolution purposes.
Our terms prohibit opening more than one account per person. If we detect duplicate accounts, both may be suspended pending investigation. If you believe you've violated this rule by accident, contact our support team immediately to explain the circumstance and we'll review your case.
